SHIPPING & RETURNS
- SHIPPING
Handing Time：2-3 Days
Transit Time:
Standard Express 7-15 days($19.9)
Free Shipping(Over $150 )
Please get in touch with Customer Service To Get Your Nearest Return Address.
Paypal：1-2 Work Days
Bank Card：5-14 Work Days （Different Banks, Different Processing Time)
About the customs duties and fees: The recipient is the importer of record and must comply with all laws and regulations of the destination. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. The recipient must fulfil additional charges for customs clearance. We have no control over these charges, nor can we predict what they may be.
If you collect the goods, Customs requires clearance information and invoice. Please get in touch with us first.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
- DELIVERY
We are committed to improving our service and our customers' shopping experience. We use different delivery methods because such application of other different methods suitable for different countries and regions can make the time of transport as shortest as possible and assures the safety and convenience of the vehicle. We can deliver our goods to most countries in the world.
Under normal circumstances, it takes us 1 or 2 days to process your order. After the goods are delivered, we will send the tracking number for your order to you through E-mail.
We use DHL\UPS\TNT\FedEX for shipping, and per order need a Shipping fee of $5 per order.
Delivery assured! If your goods are lost or checked, we will deliver them again.
Cautions:
• If you provide us with a false address, we are not responsible for redelivering the goods.
•Delivery date may be affected by a coronavirus (COVID-19)
- RETURNS
Return policy
It is guaranteed that our products will meet every customer's needs. Please read the content as follows. If you are not satisfied with the goods you have purchased for some reason, we will be willing to return or change the products for you or get you a refund. The following items are NOT returnable:*Any item that has been worn, used or altered.*Any item that is specified as non-returnable on its product page.*Clearance merchandise. If you attempt to return an item, which is not returnable, the item will be shipped back to you, and you will be charged the shipping cost for sending it back.
Note: You have a max of 30 days to make returns. You must send back and postmark your return packages within 30 days after the purchase date.
- OUR PROCEDURE OF GOODS RETURN
Don't hesitate to contact our customer support via E-mail, phone calls or online chatting during our working hours. Our customer service will respond to your questions from 8:00 am to EST (current time) at 8:00 pm. Our team will offer you an instrument according to your specific requirements.
Please inform us of your request for a refund or return or exchange within 14 days after receiving the goods.
If you want to exchange or return goods, please take a photo of the goods to us. We must confirm the status of the goods.
All goods, including parts and attachments, must be returned to us via express delivery.
If you want an exchange, you must pay the return shipping fee. We are responsible for the re-sent payment.
Payment means for refund: Credit Card, Paypal.
We are dedicated to making our customers satisfied, and we encourage you to contact us if the product you have purchased does not meet your demands.
Cautions:
1. Customers need to return products to an appointed address. We will provide you with information on returns via E-mail. After receiving returned goods, we will arrange a full refund.
2. Orders for returns require an order number to be written outside the package. Is this page helpful? If not, please get in touch with us.
Request:
1. Items received within 30 days from the delivered date.
2. Items received unused, undamaged and in original package.
